Subject: Re: English Language Test - Prateek Raghav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 12 Apr 2021 23:36:52 -0700 (MST)

Salary expectations. Last salary was 33000/- 
Expecting hike on last 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 12, 2021, at 7:52 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Prateek Raghav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 10 April 2021 at 8:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Prateek Raghav 

	
	
			Foreign Language Screening Test 
		
	Name 	Prateek Raghav / (0) 8273494262 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

Greetings!! from customer support team of babyshop.com. 

I'm sorry to hear that you still haven't received your order. 

I've checked the same with the courier team and found that the courier was unable to locate the address. 

Please be rest assured, I've updated your address and also shared your contact number with the courier so they can give you a call at the time of delivery. The handbag will be delivered to you within 2 business days. 

I appreciate the patience that you have so far displayed and I assure you this that it's a one time mistake and will never be repeated. 

Thank you for contacting us. Have a nice day. 

Regards, 
Prateek 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

I'm Prateek from Customer support team here at Homebox. 

I'm extremely sorry to hear that the team unfortunately made some scratches while installing the cabinet. 

In this case if you're willing to keep the item I can offer a partial refund of 20% on the item value or I can create a replacement for you however that can take upto 10-15 business days to get your cabinet replace plus additional 2 business days in installation. 

Please feel free to reply back to this email with your answer. 

Thank you for contacting us. Have a nice day. 

Regards, 
Prateek