Subject: Re: English Language Test - Harinder Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 12 Apr 2021 23:28:11 -0700 (MST)

calling back, busy somewhere 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 12, 2021, at 8:29 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Harinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 9 April 2021 at 4:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Harinder Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Harinder Singh / (91) 8437682555 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello XYZ 

As per your email we can understand your are trying to check the status of your hand bag ordered from us 14 days back Order No. 175xxxx126xx45. We can check here that the order was shipped by us and was handed over to the courier company FedEx same day .As per tracking we have received a revert back from the courier company that they attempted the delivery . However, they were not able to deliver the hand bag as the address mentioned was wrong . 
We would request you to contact fedEx courier at this contact no. 1800-55687-xxx with the tracking no. 145xx6121xx3 and update your correct address. Either you can update your address on the website babyshop.com in settings option and kindly reorder. We would recommend you to select the fastest shipping option available .In case of any more queries please revert back to us. 
Appreciate your patience. 

Happy shopping. 

Regards 
Harinder singh 
Customer support executive. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul 

please accept our sincere appologies for the inconvnience on your recent order delivered to you. 
We can understand that there are scratches on the Tv cabinet . As per your request the TV cabinet is in under replacement policy. So will replace it for you. You will receive the new cabinet within 3 days. Please pack this order in any box it will be picked up at the time of delivery of new TV cabinet from your home . 
We appreciate your time and patience. 

Happy shopping. 

Regards 
Harinder singh 
Customer support executive.