Subject: Re: English Language Test - Aparna Jain
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 12 Apr 2021 23:12:47 -0700 (MST)

Hired for Warranty 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 12, 2021, at 7:53 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Aparna Jain < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 10 April 2021 at 5:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Aparna Jain 

	
	
			Foreign Language Screening Test 
		
	Name 	Aparna Jain / (+91) 7466946009 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Dear, 

Thank you for contacting us. 

We would like to inform you that as per the update from our courier team the address that you have provided us is incorrect. 

Kindly confirm your address or provide us your correct address so that we can forward it to our courier team as soon ss possible. 

We look forward to hear from you. 

Your Friends, 
The Support Team 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Thank you for contacting us. 

We apologize that you have received a damaged item in your recent purchases with us. 

Please consider it a rare instance. We request you to share some snapshots of the damaged item that you have received so that we can further assist you. 

Also, you can raise a return request for the item from your account- Go to My Orders, select your order and click on return. 

Our courier agent will contact you within 2-3 working days to schedule the pickup. 

Feel free to reach out to us for further assistance. 

Your Friends, 
The Support Team.