Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 00:31:26 -0400

| | Foreign Language Screening Test

Name | Deepak Kumar    /  (011) 9891252212    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Warm greetings from baby shop

Thank you for reaching out to us

With regards to your above email,  we would like to inform you that we are following up the case with respective team and trying our best to prioritise the delivery.

Kindly allow us sometime,  we will get back to you once we receive any information from them.

Also,  as per courier comments,  your address is unreachable for them.

Once again thank you for reaching out to us.

Your Friend

Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

Warm greetings from Homebox team

Thank you for reaching out to us

Further to your email,  we would like to inform you that we would not be able to exchange your set as we have sent you the product in an intact condition.

We do have CCTV footage of our warehouse where we can clearly see the product was intact and nicely packed.

Also,  if the product was damage,  you should refuse to accept it at the time of installing.

Request you to please check our return/refund policy by clicking: http/xyz/return.com

We hope we have manage to meet your expectations

Looking forward to serve you better in near future

Your Friend
Team Homebox

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