Subject: English Language Test - Manoj Modi
From: Manoj Modi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 21:44:47 -0400

| | Foreign Language Screening Test

Name | Manoj Modi    /  (324006) 9694137170    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Mr. Customer

This email is regarding your recent order *********** first if all we are sorry to hear that you have not received your order till now even after 14 days. Sometimes courier faces greatest challenges during delivery of orders due to incorrect area pincode or unavailablity of complete address and the same response we got here from the courier team side for this order therefore there is a delay in the order to be delivered hence I request you to kindly provide us accurate address so we can give it to the logistic team and get this shipment delivered.
Thank you to reach out to us and made us aware about this.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am sorry to hear about the situation that the cabinet got too many scratches on it after the team installed it. Thank to bring this thing to our notice. To help you in this matter I would request you to share the images of the cabinet which has got scratches on it along with invoice in one frame so we can raise this complaint to the concerned team and help you further in this matter.
Thank you for contacting us.

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