Subject: Arabic Language Test - Mufeed Alhaddad
From: Mufeed Alhaddad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 14:54:50 -0400

| | Foreign Language Screening Test

Name | Mufeed Alhaddad    /  (91) 6305229598    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Dear customer
Our Courier tried  to deliver your item but it seems the address details provided are not correct. Kindly provide the below details:
Full Name:
Contact number:
Address:
Preferred time to receive the delivery:

Regards,
Mufeed Alhaddad
Customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Dear customer
We sincerely apologise for what happened with you and here we can try to solve your trouble, the dear customer our policy entitles you to exchange the item by filling the exchange form through this [link] also you can get a discount coupon provided from our store in case you want to keep the item
Once again, sorry for our fault and we will ensure that will not happen again

Regards,
Mufeed Alhaddad
Customer services.

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