Subject: English Language Test - Sulaiman MK
From: Sulaiman MK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 13:33:32 -0400

| | Foreign Language Screening Test

Name | Sulaiman MK    /  (0091) 8143236350    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, we have Shipped the order on the same day when order was placed and the below given no helps you to track the delivery details. Please do contact us if the items not delivered by end of tommorw.
Thanks for being with us.
Happy shopping.
Stay safe.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
We will be happy to replace a new TV if you are comfortable or you can request for cancellation of this order and we will not charge any extra amount for returning.
We feel inconvenience to find this scratches on our product and will find out the reason for this also we can keep update on it to you further.

We are looking forward to hear from you

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