Subject: English Language Test - Monika Rawat
From: Monika Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 12:04:18 -0400

| | Foreign Language Screening Test

Name | Monika Rawat    /  (201301) 7906958228    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear monika,
I am wrinting this mail because as I can see that you're address is mention  wrong i am totally understand that you're waiting for your parcel but i m really apologize that our delivery boy Not able track your address so either you can call our delivery boy if it is possible that delivery boy can deliver your parcel to your new address or rather than you have to place a new order
Thanks& Regards
Kanika Rawat

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Rahul,
I am writing this mail to you that as I can see
That you placed a new tv cabinet after installed you see scratches over there. No issue you can replace it either returned it but if return policy is available so you can return if 30 dailys policy not over or it's depends on the seller also what he has given to you exchange or return
Brand box should be available
Invoice copy
And tags should be there
Thanks&Regards
Monika Rawat

| |