Subject: English Language Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 11:56:40 -0400

| | Foreign Language Screening Test

Name | Ankit Kumar    /  (91) 9717181782    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We have to call customer apologize with her/him and told customer your courier tried to deliver but your address as per the courier was wrong. I really apologize sir please confirm your address one last time so our courier patner deliver your order asap.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

Mr. Abdul

As i can checked sir you purchased a TV cabinet. I really apologize sir and I'm sending my team once again and you can return your TV cabinet and wait for 2 days for your new and fresh TV cabinet. Once again I apologize sir.

Regards,
Homebox Team.

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