Subject: FW: English Language Test - Saba Mir
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 15:03:03 +0000

Check

From: Saba Mir <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 9 April 2021 at 12:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Saba Mir

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Saba Mir    /  (+91) 9622426783    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hlo   i am  saba  calling from  cherry E commerce This  call is in regards  to the
order of  hand bag  tht u placed  14 days before. The order was shipped by us  and handed over  to courier company .. The  courier  tried to deliver  the order  to u  but the address as per the courier  was wrong  plx   check  the address so that  order will reach  you safely  thankyou
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hlo sir  i am calling  from  cherry E commerce  actually  u hd placed an order for T. V cabinet  last week  and it reached to you safely    but after   3hours  we recieved  a call from ua side    about the scratches on  cabinet  . I  apologize sir and acknowledge   your patience   plx give  me 2 days  so  tht  our team  will   reach
to ua address and  replace  the old scratched   Tv cabinet   with the new one    thank you