Subject: FW: English Language Test - Harshit Tyagi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 15:02:13 +0000

Check

From: Harshit Tyagi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 9 April 2021 at 1:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Harshit Tyagi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Harshit Tyagi    /  (+91) 8445486897    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello
I am really sorry for the inconvenience caused to you in this case

As per the conversation we had regarding the handbag.

As I have checked the order details, Carrier has tried to deliver this item at you place but they are facing issues in locating the address.
However in this case I can arrange a replacement or a full refund for the item.
May I know what would you prefer?
Or I request you to please connect with the carrier once and give them directions to locate your house.

Your patience and understanding highly appreciated in this matter.

Rest assured we will make sure that this will not be repeated again in future.

Looking forward for your reply

Thanks
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello
I am really sorry for the inconvenience caused to you

As per the conversation we had regarding the cabinet.
I can arrange a replacement at no additional cost and you can return the damaged one or you can just return the item for a refund.
May I know your preference?

Your patience and understanding highly appreciated in this matter.

Rest assured we will make sure that this will not be repeated again in future.

Looking forward for your reply

Thanks