Subject: FW: English Language Test - Birkaran Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 15:00:11 +0000

Check

From: Birkaran Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 9 April 2021 at 2:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Birkaran Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Birkaran Singh    /  (+91) 8360354729    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir,

This is to inform you that your order was delivered right on time on the address given on the courier. It seems so the address provide by you was wrong . Kindly provide us the right address by reverting back on the email. We will try to deliver the order as soon as we get the ordered item in stock.

Sorry for the inconvenience.

Best Regards from babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir,

We are sorry for hearing that. We will be sending our team immediately to your home to get the TV Cabinet replaced asap.
And we apologize for the mistake and will make sure it will never happen again.

Thank you for shopping with babyshop.com.

Best Regards,
Birkaran Singh