Subject: FW: English Language Test - Abhideep Shrivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 14:34:45 +0000

Check

From: Abhideep Shrivastava <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 9 April 2021 at 8:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Abhideep Shrivastava

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Abhideep Shrivastava    /  (91) 8875-345-567    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Susan!

Thank you for contacting us regarding Order No. XYZ.

I sincerely apologize for the inconvenience you are facing with your recent order due to delay in delivery.

I would like to inform you that we have shipped the order on 26/March/2021 with our courier partner ABC.

Susan, I have checked with our courier partner and unfortunately, the shipping address provided by you was incorrect. Due to which we failed to deliver the order within  promised time.

I would request you to help us with the correct Shipping address and I can assure you that  we will deliver the order within 48 hours.

Your patience and understanding in this matter is highly appreciated.

You have been our valued customer since 2015. I heartily thank you for always choosing us as your fashion partner.

We are waiting for your response with your correct shipping address. Alternatively, you can update the shipping address on below link:

https://babyshop.com/profile/...............

Please stay safe and take care!

Thanks and Regards
Abhideep Shrivastava
www.babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul!

Hope you and your family are safe!

I am sorry to know about scratches on your new TV Cabinet. Being a customer myself,  I can understand your disappointment. However, I can assure you that we will go any extra miles to fix this in record time.

I have taken the initiative and forwarded a request to our warehouse to schedule an arrangement to replace your TV Cabinet.

Abdul, you will receive a call from our warehouse on your registered phone number XXX-XXX-1234 to book an appointment as per your availability.

We at Homebox, always prioritize  customers satisfaction more than anything else.  You have been with us from a very long time and this should not have happened with any our valued customers. As a token of apology, I have issued a coupon of $50 discount on your next purchase with us.

Again, I sincerely apologize for all the hassle you went through with your TV Cabinet.

Rest you can be assured that I already have taken the ownership of the case and we will replace the TV Cabinet within 48 hours.

I really appreciate your patience and understanding in this matter.

Please let know for any further assistance. We are here for you 24/7.

Thanks and Regards
Homebox Team