Subject: FW: English Language Test - Kanchan Shrikant
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 14:34:33 +0000

Check

From: Kanchan Shrikant <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 9 April 2021 at 9:29 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Kanchan Shrikant

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Kanchan Shrikant    /  (+91) 9958960367    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear valuable customer,

Thank you for writing us. We regret for the inconvenience caused. As checked your order was out for delivery and has been successfully handed over to the courier partner.

However, our courier partner informed us that the address you have provided is not reachable due to which your order has return to the courier partner.

Further we request you to please cross check the mention address and provide the alternative address with proper landmark to door step delivery

Please feel free to revert back on the same email for your query. We are happy to assist you.

Thanks and Regards
Team babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for writing us. We regret the inconvenience caused.We forwarded your complain with our concern team and we are investigating the same with the installation team.

In meantime, We request you to kindly share the snapshot of the damaged product along with the receipt given by our team for our further investigation. Rest be assured we will get back to you at the earliest.

Please feel free to revert on the same email for your query. We are happy to assist you.

Thanks and Regards
Team Home box