Subject: FW: English Language Test - Sandeep Kumar Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 14:22:48 +0000

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From: Sandeep Kumar Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 7:37 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Sandeep Kumar Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sandeep Kumar Singh    /  (91) 9935386527    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  First I'll confirm his order and then I'll tell that we got detail from courier services that your address is not correct so we couldn't deliver his product. For resolving this problem  I'll ask for his current address where he is living and match with the address given for the dilevery, if the address is not same then I'll say him to update the address and process the delivery at that address but if the address given was the same then I'll further ask deatails about address and time of delevery and his presence for more clearity and then process the delevery of product.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Firstly what will I do that I'll check that purchased order is valid or not through my database and if purchase is valid then I'll ask him for the photo of scratched TV cabinet, if there are really scratches then I'll process the returning and replace that TV Cabinet with new one.