Subject: FW: English Language Test - Jims John
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 14:19:23 +0000

Check

From: Jims John <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 11 April 2021 at 12:44 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Jims John

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Jims John    /  (91) 7982865215    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for contacting Babyshop!

With reference to the order number 661045XX, we can confirm that the order has been shipped on 01-04-2021 under tracking number GB1459546LD to the following address:

2 Spruce House,
Brentford,
TW8 8HR
United Kingdom.

According to the update that we've received from our delivery agent, a delivery attempt was made to the above address and it seems to be incorrect.

We request you to kindly help us with your updated address in the following format:

House Name/Number
Street Name/Number
City
Postal Code
Country

Once we receive the address from your end, we will share the same with the delivery company to make arrangements for a redelivery to the new address.

We apologise for the delay that has been caused due to this.

Should you require further assistance, please feel free to reach out to us through phone, email or live chat option on our website.

Kind Regards,
Customer Services Team
+44-22222222
Mon-Fri | 8.00 am to 6pm

www.babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

Thank you for reaching out to Homebox!

We are sorry to know that you're experiencing trouble with the product that you've received. We apologise for the inconvenience.

We, At Homebox, handle the product very carefully until it is packed and delivered to you. We do not wish our customers to have this kind of experience with us. We believe in providing utmost satisfaction to our customers.

Our products are manufactured of premium quality raw materials and are handled professionally to minimize the visible scratches. However, at the time of installation, the product may have been scratched.

We believe in having happy faces and as per our policies, a refund or exchange is not possible during the preliminary stage.

We will send our team to check the product's condition and our team is equipped to clean off the visible scratches in professional way.

If our team reports the scratches as unremovable, we will go ahead with an exchange for the product. You are a valuable customer for us and we will leave no stone unturned to provide you with the best experience.

We hope that this resolution is optimal for you.

Please feel free to reach out to us in case of further queries and we'd be happy to assist you. You can reach out to us through call, live chat or email. We are available Mon-Fri, 8.00 am - 6.00 pm.

Kind Regards,
Customer Services
+44-25254452
www.homebox.co.uk