Subject: Re: English Language Test - Ajay Diwakar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 13:21:09 +0000

We should be able to, call hm for typing test and interview with me tomorrow, then I can tell u what to offer him

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 5:13 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: English Language Test - Ajay Diwakar

He is good for any chat process. His Last salary was 27000/-. But he is not working anywhere since2018. As he was running his own institute.
Now he is ready to negotiate in salary. Can we hire him for Homebox?

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Apr 12, 2021, at 4:21 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check

From: Ajay Diwakar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 4:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Ajay Diwakar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ajay Diwakar    /  (91) 9871957908    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for shopping with us. We sincerely apologize for the delay in delivery of your product. We want to inform you that we handed your product on the same day of purchase to the courier company but as per them the address which you provided for delivery is wrong.  Please check the same and provide us the correct address for the prompt delivery of your product.

Please let us know if you have any question(s).

Regards
Ajay Diwakar
Customer Support Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

I sincerely apologize for the inconvenience to you. I have taken your concern and I forwarded your complaint to the grievence team. It will take 48 hours for further processing and once it get resolved we will get back to you.

Thanks & Regards
Ajay Diwakar
Customer Support Executive