Subject: FW: English Language Test - Ravi Chandra Maddala
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 12:29:58 +0000

Check for HB, seems fine

From: Ravi Chandra Maddala <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 11 April 2021 at 1:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Ravi Chandra Maddala

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ravi Chandra Maddala    /  (+91) 9666570257    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello  Customer,

My name is Ravi from babyshop.com.

Please accept my sincere apology for all the inconvenience this has caused you.

I understand clearly that your concern is about the hand bag order that you placed 14 days ago. You have nothing to worry about, I can absolutely help you with this concern.

Upon checking the order status, you have mentioned the incorrect address on the package, hence the package was returned.

Please do not worry, I'm here to correct your situation. Please send us the updated shipping address, so that I can update and take action accordingly.

Thank you for your patience on this matter.

We look forward to hearing from you.

Thanks & Regards

Ravi Chandra
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

My name is Ravi from Homebox Team,

Please accept my sincere apology for all the inconvenience this has caused you.

I understand about the trouble you have faced with the recently purchased TV Cabinet, where you found multiple scratches.

I'll be happy to send a prompt free replacement for you and I'll also upgrade the shipping method absolutely at no charge. If the solution wont work, I can issue a full refund.

However, to verify the damaged product, I request you to send us the pictures of TV Cabinet for our reference.

Thank you for your patience on this matter.

We look forward to hearing from you.

Thanks & Regards

Ravi Chandra