Subject: Re: English Language Test - KARAN NALWA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 12 Apr 2021 05:28:39 -0700 (MST)

He is fine, His last salary was19k. 
And early to early he can join on Monday. Not earlier 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 12, 2021, at 4:46 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for HB, looks fine 

From: KARAN NALWA < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 12 April 2021 at 3:30 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - KARAN NALWA 

	
	
			Foreign Language Screening Test 
		
	Name 	KARAN NALWA / (+91) 9990772666 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

This is in reference to the order Id:xyz 

I am sorry to hear that you haven't received the item xyz yet. 

I have checked and found that the carrier attempted to deliver the package however due to wrong address the package is undeliverable. 

I would request you to contact the carrier regarding the same. 

If you do not receive the package please do let us know and we will be happy to help. 

Your patience and understanding is highly appreciated. 

I hope this helps. We look forward to seeing you son again. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello, 

It is in reference to the order Id:xyz 

I am sorry to hear about the problem you had with the item xyz. 

We would require photo of the item with visible damage so we can take further action of the order. 

Please reply to this email with the images and once we receive it we will be happy to help you further. 

Your patience and understanding is highly appreciated. 

I hope this helps. We look forward to seeing you soon again.