Subject: FW: English Language Test - Piyush Ranjan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 12:06:54 +0000

Check

From: Piyush Ranjan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 11 April 2021 at 11:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Piyush Ranjan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Piyush Ranjan    /  (091) 9716085975    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

We are so sorry to hear about your inconvenience regarding the delivery of the requested product.

As per recent update, the courier tried to deliver your product but address as per the courier was wrong.

Could you please confirm your address so that we can proceed further after verify your address.

Best Regards,
IT Team
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

We are so sorry to hear about your bad experience about the product.

To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details and share the pictures of damaged product.

We are truly sorry for the inconvenience and hope to offer you better services in the future.

Best Regards.
Homebox Team
Babyshop.com