Subject: FW: English Language Test - Muharib Mohammad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 12:02:40 +0000

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From: Muharib Mohammad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 4:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Muharib Mohammad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Muharib Mohammad    /  (91) 9899892269    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam,

Greetings !!!

This is in regard to your order placed on our online store. I would like to inform you that our delivery partner tried to deliver the order but unfortunately found the wrong address.
Request you to share the correct and complete address along with your alternate number.

Thanks n regards
Muharib
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   I am sorry for inconvenience you have faced. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.

I am esclating the issue with the concern department and need 3-4 days time to investigate the issue and coming with an outcome. I also request you to share the images of the cabinet to help in investigation.

Thanks and regards
Muharib