Subject: English Language Test - Tejinder Kaur
From: Tejinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 07:19:15 -0400

Foreign Language
Screening Test

Name

Tejinder
Kaur    /  (91) 9953710108    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer

We understand that your order has not been delivered to you and it has been 14
days. We checked in our system about your order according to that the courier
tried to deliver your package  but they say that  the address provided by you
was incorrect so, can you please write your full address so that we can confirm
the same and pass along to the courier.

regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer

We understand that you want your item to be replaced/refunded.

we would like if you send us the pictures of the product you want to return.

we will review it and get back to you with the solution ASAP.

regards