Subject: FW: English Language Test - Shashwat Tewari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 11:07:12 +0000

Check him for HB, seems fine

From: Shashwat Tewari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 4:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Shashwat Tewari

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shashwat Tewari    /  (+91) 9340036749    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Sorry to hear about your inconvenience, as per your query we have checked the status of your order internally with our delivery teams and they have reported that there was some confusion regarding the address.

Please rest assured we have opened an internal ticket to look into this problem, and I will keep you posted with any updates that I receive from the delivery team.

Thanks for choosing our product.

Best Regards,
Shashwat Tewari
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

I am sorry to hear about this, please upload a photo of the cabinet and rest assured we will process the replacement accordingly.I will keep you posted with any updates regarding this ticket.

Thanks for choosing our product.

Best Regards,
Shashwat Tewari