Subject: English Language Test - Shantanu Khandelwal
From: Shantanu Khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:59:12 -0400

| | Foreign Language Screening Test

Name | Shantanu Khandelwal    /  (91) 9939517734    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

Exptremely sorry for the inconvinience cause to you. I will surely help you regarding the delay in your order.

As per the status your order was shipped the same day as per our records. But the courier company find your address incorrect so it returned.
Now. You please give your correct address along with your contact number in reply to this mail. So that we can ship your order again.

Thanks
Customer care representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello abdul
Sorry to hear about that. But as per our companh policy we installation team left the location only after the proper fittings and contumer satisfaction. If there is defect it must be seen by the technician who have installed it.
But as per records we have not received any complaint regarding the product from technician team.
So I request you to please again look for the product it must be OK
Because after installation refund is not possible.

Thanks.
Customer care executive
Homebox team

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