Subject: English Language Test - Akash Bansal
From: Akash Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:45:46 -0400

Foreign Language
Screening Test

Name

Akash
Bansal    /  (88009) 65397    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer first of all please accept my sincerest apologies
for the delivery of incorrect shippmet to your address. We started a formal
inquiry in this regard and discovered that the error happened at one our
fulfillment centres and the wrong address was recorded in your name.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer first of all accept my sincerest apologies for the delivery of
defective TV delivered to you we started a formal inquiry in this regard and
discovered that the error happened at one our fulfillment centres and the
defective item is recorded in your name.