Subject: English Language Test - Rishi Raj Meena
From: Rishi Raj Meena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:43:06 -0400

| | Foreign Language Screening Test

Name | Rishi Raj Meena    /  (091) 8837554191    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings From LMG

We would like to share an update regarding your recent purchase with us.

Sir we regret to inform you that your order is delayed because as per our courier partner the adress which you have shared with us is not correct ,so i would like you to kindly please have a look at the adress mentioned by you and revert me back at this thread asap so that we can deliver your adress at the earliest.

Have a good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greeting from Home Box Team

I am really sorry about your experiance you had with us ,this is surely not we have wanted iur customers to go through .
But don't worry I am here to assist you in the best way possible ,I have informed the cocncerned team regarding the same and we will be sending our team to have a look at your product,till then please be assured we will help you as your service is our topmost priority.

Have a good day

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