Subject: English Language Test - Abhinav Saxena
From: Abhinav Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:39:54 -0400

| | Foreign Language Screening Test

Name | Abhinav Saxena     /  (+91) 8126661493    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Thank you for writing to us

I am Abhinv, customer service representative from babyshop.com
We are sorry for the inconvenience. I would like to let you know that your order was shipped 14 days ago, and our courier partner tried to deliver the order to you.But they found your address incorrect. Please check with your address once and make the necessary changes in it.

We look forward to serve you again
Abhinav Saxena
Customer Support Representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thank you for writing to us.

I am Ahinav, customer service executive  from Homebox Team.

We are apologize for your inconvenience.
As you are saying that you found scratches on the product you got, I am raising a complaint for you regarding this and also placing a new order for you. Probably you will get your exchanged unit within 3 days. Please keep the product ready at the time of exchange.

we look forward to you serve you again

Abhinav saxena
Homebox Team

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