Subject: Re: English Language Test - Gaurav Gupta
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 10:15:17 +0000

Yes

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 3:41 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: English Language Test - Gaurav Gupta

He is good. we can hire him.
He is an immediate joiner
His last salary was 25000/-
Expecting the same
Shall I offer him

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Apr 12, 2021, at 2:48 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check for HB

From: Gaurav Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 12:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Gaurav Gupta

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Gaurav Gupta    /  (91) 8800669547    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello

Greetings !

Thank you very much for contacting us.

Firstly, please accept our sincere apologies for the inconvenience caused.

As we had checked, your order was shipped on same day when the order was placed. Also the courier company had tried to deliver the order but the mentioned address wasn't correct or might be it was incomplete due to which they weren't able to deliver your order.

In this situation we would request you to kindly share your complete address once again and we'll try to deliver your order within next 24-48 hrs.

Thank you for your patience and understanding.

We would love to serve you again incase of any further complaints/ grievances.

Thanks & regards
Team ABC
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello

Greetings !

Thank you very much for contacting us.

Firstly, please accept our sincere apologies for the inconvenience caused due to unfinished product delivered from our company.

In this situation, we would request you to kindly allow us time for next 24-48 hrs. to replace your product.

Thank you for your patience and understanding.

We would love to serve you again incase of any further complaints/ grievances.

Thanks & regards
Team ABC