Subject: English Language Test - Dayam Khan
From: Dayam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:03:44 -0400

| | Foreign Language Screening Test

Name | Dayam Khan    /  (474001) 7898571304    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey cx
As I am getting you want to know the status of your order so I would like to let you know your order was going to deliver today .but could not deliver yet I am sorry for that ... Courier partner tried their best to deliver it today .but area pin code mentioned by you for delivery is not correct  so I will inform you please order a fresh order with correct area pin code ...hope u will understand
Thanks & regards
Xxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey cx
As you raised your query that you are facing issue with this product  i.e. scratches after the installation I am sorry for it ..and surely I will help you regarding this ..I will let you know that 7 days replacement or return policy is given to you on this product that starts once your order is delivered so don't worry for it you could reach us to raise the complain or also can raise return from website or app
Thanks & regards
Xxxxx

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