Subject: English Language Test - Nikita Upadhyay
From: Nikita Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:02:44 -0400

| | Foreign Language Screening Test

Name | Nikita Upadhyay     /  (+91) 8948520502    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma'am,
I apologize for the inconvenience caused to you but due to incorrect address our delivery partner was not able to make an attempt of delivery so kindly provide us with the correct address so that we can successfully deliver it to you.
Regards
Nikita

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Ma'am,
I apologize for the inconvenience caused to you and would like if you can share the images of the damage on product so that we can proceed with the refund on return.

Regards,
Nikita

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