Subject: English Language Test - KARAN NALWA
From: KARAN NALWA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:00:58 -0400

| | Foreign Language Screening Test

Name | KARAN NALWA    /  (+91) 9990772666    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

This is in reference to the order Id:xyz

I am sorry to hear that you haven't received the item xyz yet.

I have checked and found that the carrier attempted to deliver the package however due to wrong address the package is undeliverable.

I would request you to contact the carrier regarding the same.

If you do not receive the package please do let us know and we will be happy to help.

Your  patience and understanding is highly appreciated.

I hope this helps. We look forward to seeing you son again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

It is in reference to the order Id:xyz

I am sorry to hear about the problem you had with the item xyz.

We would require photo of the item with visible damage so we can take further action of the order.

Please reply to this email with the images and once we receive it we will be happy to help you further.

Your patience and understanding is highly appreciated.

I hope this helps. We look forward to seeing you soon again.

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