Subject: English Language Test - Tanuj Sukhija
From: Tanuj Sukhija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 05:50:11 -0400

| | Foreign Language Screening Test

Name | Tanuj Sukhija    /  (0) 7838775636    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Thanks for contacting us. As checked our delivery agent tried to deliver the order but your address was showing wrong. Please share the correct address so that we attemp the delivery again on priority.

Thanks,
Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir, We sincerely apologies for the inconvenience caused. We will escalate your matter to the respective department and they will definitely do the needful for you.

Thanks,
Team

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