Subject: English Language Test - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 05:45:29 -0400

| | Foreign Language Screening Test

Name | Abhishek Singh    /  (91) 7011996562    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Greetings of the day !

Subject- Order Status

This is to inform you that your order has been shipped and handed over to your local courier service. Unfortunately, they were unable to deliver the package to you because the given address for the delivery was wrong.

Currenty your order is still at the courier service centre. Kindly provide us the correct address for the smooth process of delivery.

Thank You for your patience in this situation.

Regards

Abhishek Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Greetings of the day !

Subject - Return or Replacement

Thank you for sharing the information. We are extremely sorry for what you faced.I request you to kindly share the pictures of the scratches so that our team would be able to validate and issue a refund or replacement accordingly.

Thank you for understanding the situation and keeping your patience.

Have a nice day.

Regards

Abhishek Singh

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