Subject: FW: English Language Test - Jagmeet Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 12 Apr 2021 09:09:25 +0000

Call him to office for interview

From: Jagmeet Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 April 2021 at 2:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Jagmeet Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Jagmeet Singh    /  (+91) 9997422661    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Customer,

We have shipped your order the same day it was booked. We have tracked your order with courier company and the courier company says that the address provided by you is not correct.
Kindly confirm your address so that we can make the delivery easily and smothly.
Apologies for the inconvenience caused to you.
For any further assistance feel free to write us or contact us on tollfree number 1800 333 333
With best regards
Jagmeet singh
Customer relationship executive maanger.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
I am extremely sorry for the scratched product you got.
I have checked the policy and its say you have to return or replace the product before installation after installation the company is not reliable for any return or replace.
Still i will not disappoint you and will check what the possible cause me.
For further assistance please send me the latest photo of the product on the following email: [email-masked]<mailto:[email-masked]>.
Once I get the photo then i will tell what all i can do .
For any further issue feel free to write to us on [email-masked]<mailto:[email-masked]> or call us at 1800 333 333
With best regards
Jagmeet singh
Manager helpbox