Subject: English Language Test - Niand Dange
From: Niand Dange <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 03:58:18 -0400

| | Foreign Language Screening Test

Name | Niand Dange    /  (+91) 9971274614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
This message is from XXX(shipping Company).
We have come to know that your order is unable to deliver to you and is returned back to us  due to wrong address mentioned in our system.
We would request you to visit our portal and update your correct address so that we can deliver your product on time.
Thanks and Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,
This message is from Homebox and has recieved your request.
We apologize for the inconvenience caused to you from our side.
We will surely investigate on your issue on priority basis and solve your query as soon as possible.
Sorry for inconvenience and please co-operate with us.
Thanks and Regards,
Team Homebox.

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