Subject: Trainer Candidate - ABHISHEK RAJ
From: ABHISHEK RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 03:37:16 -0400

Tech Support
Test

Name

ABHISHEK
RAJ

E-mail

[email-masked]

Phone Number

(+91) 9304899239

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Hooghly

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

QUESS CORP LTD

SOFTSKILL TRAINER

WORKING

20.5K

Previous Employer 1

REDS PVT LTD

SOFTSKILL
TRAINER

12-03-2018

1660

Previous Employer 2

If Selected, how much time do you need
to join?

20 DAy

Please briefly
describe your work experience specifically in training?

Providing
Soft Skills Training to existing or new students using latest pedagogy

Also Responsible for providing Spoken English & Communication skill Training
to students

Providing Basic Voice & Accent Training and WRM to existing or new students
using latest pedagogy

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most challenging situation that I have ever
faced in my life was when I was given the duty of bringing sponsors for one of
the events of my committee. I was head of a student’s placement cell of my
college and we had to organize a workshop on ‘Personal Interview and Group
Discussion strategy’. The speaker that we talked to had some
prior-requirements for those we were supposed to arrange for. The funds that
college allotted to us were not enough to incorporate all that was needed. So, I
was required to get sponsorship either in cash or kind. It was very challenging
for me to convince them as I neither had any prior-experience nor anyone to
guide me over this work. But at the end of the day, I was able to convince 3
sponsors for the event, and that even was completed successfully with a lot of
positive feedback from everyone.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between providing
“good” customer service and delivering “great” customer service is that,
in the former, you are probably only barely keeping your customers satisfied;
while in the latter, you are not only keeping them satisfied – you are also
keeping them loyal! This is a very important distinction – and one that many
services providers do not always “get”.

What according to
you makes you a good candidate for this position?

I have
all the quality which are required for the position.

On a scale of 1 - 5
please rate your fluency in spoken English

4