Subject: Arabic Language Test - Abualqassim Ahmed
From: Abualqassim Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 21:25:50 -0400

| | Foreign Language Screening Test

Name | Abualqassim Ahmed     /  (0091) 9315681169    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | The apology of the esteemed Mr. ... Greetings, and after I wanted, through this letter, I convey to you our sincere apology for the inconvenience, obstacles, or impact on the workflow that you have caused, which has occurred and we are still committed to accessing your site again. Allow me to express to you my sincere apology and regret about what It happened from us, and also with the assurance that this matter will not happen again in the future
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We regret the delay in receiving the request, and just as we regret the treatment of the transport representative for this behavior, please know that the request will be delivered as soon as possible, and the complaint has been sent to me, the transport company to do the necessary procedures with this employee again, please accept our apology, as the maximum will be done.  We have to improve our service to your satisfaction

| |