Subject: English Language Test - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 14:08:34 -0400

| | Foreign Language Screening Test

Name | Pankaj Kumar    /  (+91) 8860741723    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/madam,

Sorry for the inconvenience, I would like to inform you that our courier delivery boy tried to reach you but the address on courier was wrong. Could you please provide me the appropriate address or the landmark near to you. So we can reach out to you as soon as possible.

Thanks and regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/madam,

Sorry for the inconvenience that you are getting, I would like to inform that your had been processed and one of our delivery guys will come to your house and replace the package .

Thanks and regards
XYZ

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