Subject: Arabic Language Test - Marwan Ali Adam mohamed
From: Marwan Ali Adam mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 11:18:32 -0400

Foreign Language
Screening Test

Name

Marwan Ali
Adam mohamed    /  (+91) 7661835028
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

Thank you for contacting Babyshop Team

On behalf of the entire Babyshop Team, we would like to offer our sincere
apology for the unprofessional behaviour of our courier team employee,

A report of your complaint has been forwarded to the HR team as well as the
administration and a subsequent procedure will investigate the unfortunate
incident

Furthermore, we have reviewed your delivery and after in-depth investigation we
have reached to a conclusion that a misplacement occured in one of our
wearhouses and you shall be receiving your order within 2 working days.

As a token of our apology for error that occurred, the administration has
decided to conduct the delivery free of charge, the delivery charges will be
refunded to your account and the amount will be received within 3-4 working
days

We hope that you accept our sincere apology

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thank you for contacting Babyshop Team

On behalf of the entire Babyshop Team, we would like to offer our sincere
apology for the unprofessional behaviour of our support team memeber. A
complaint has been filed to the HR department and an investigation involving the
recordings of the conversation would take place.

We have reviewed your order code 9643039489 and it seems that you have in fact
chosen a color that is other than blue. This can be managed as an exchange
request can be filed online and a courier personnel would come to pickup the
unwanted item within 3-5 days of the exchange request.

Once again, on behalf of Babyshop Team we offer our most senciere apology and
hope that you continue enjoying our services

With thanks

Babyshop Team