Subject: English Language Test - Bony Mashambala Luimba
From: Bony Mashambala Luimba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 10:50:06 -0400

| | Foreign Language Screening Test

Name | Bony Mashambala Luimba    /  (91) 8861349367    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir we are sorry for the inconvenience, our team member tried to delivery your product today, but due to the incorrect delivery address   He could not find your correct address.
please check your address once because tomorrow  the courier company will contact in morning to confirm your correct delivery address.
Courier ID 0078654

Thank you .  Regarding our team chatting

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir we are sorry for the inconvenience
Tomorrow morning our team member will come to replace a new cabinet.
In case your not satisfied with a replacement cabinet, immediately we will go ahead for the refund
our courier company member they will be coming at 11h 30
if it persist please droop a message to our customer team member for a complain
Thank you .

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