Subject: English Language Test - mukul saini
From: mukul saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 07:32:10 -0400

Foreign Language
Screening Test

Name

mukul
saini    /  (91) 9811172675    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

dear customer

greetings from ( store name )

We highly appreciate your time and efforts with us. As per our customer support
executives you are unable to receive your package .

Accordingly our field executive mentioned the address mentioned doesn't belong
to you.

kindly provide alternative address to deliver the package.

Best regards

team ( shop name)

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

dear customer

we apologize for the disturbing services and happening but we assure you once
our executive will visit your place you can satisfy your complaints. for further
details and queries kindly reach out our website.

Best regards