Subject: English Language Test - Abhijeer Jana
From: Abhijeer Jana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 07:16:11 -0400

| | Foreign Language Screening Test

Name | Abhijeer Jana    /  (+91) 9354974643    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are extremely sorry for the trouble that you are facing.

We would like to let you know that the courier company had tried delivering your order but unfortunately the shipment address as per the courier company was wrong, so that is the reason they were not able to deliver the order.

Hence, we would request you to please send us your correct address as soon as possible so that we can send your order asap.

Regards,
Abhijeet Jana

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We do apologize for the inconvenience caused to you but please be rest assure we would be replacing the cabinet with a new unit as well as we would provide free installation for the trouble which you faced so far with us.

Please send us the delivery address asap, so we can place the new order.

Regards,
Abhijeet Jana

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