Subject: English Language Test - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 06:28:46 -0400

| | Foreign Language Screening Test

Name | Rahul Sharma    /  (91) 8802446680    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam,

Thank you for placing the order with us. Your order is shipped from our end for delivery, however the delivery person is unable to find your address which you have mentioned.

Would request you once again to share your complete address with nearby landmark on it.
Sorry for the inconvenience and delay in order.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for sharing your feedback about the unit you received.

We are sorry for it. The concerned team will check and if required your unit will be replaced with the new one.

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