Subject: English Language Test - Rohan Ghosh
From: Rohan Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 02:09:44 -0400

Foreign Language
Screening Test

Name

Rohan
Ghosh    /  (91) 8906448275    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi my dear customer,

Greetings from babyshop.com,

We would like to inform you that your order has been dispatched from our end to
the courier company on the same of receiving the order, however the courier
company wasn't able to locate you as their was an issue with the address
provided from your end, to solve this ossue i would like you to update your
address from our website once more so that the order could be delivered as soon
as possible.

Regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi my
dear customer,

Greetings from babyshop.com,

We have received your complaint and would like to inform you that our team is on
its way to pickup the tv for investigation purpose, stay rest assured that you
will receive a resolution within 7days from today, please bear with us until
then as an investigation is necessary from the sellers end. We are a customer
centric company and will make sure are customers are not penalized
unnecessarily.

Regards

Babyshop.com