Subject: English Language Test - sonia kanojia
From: sonia kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 14:23:55 -0400

| | Foreign Language Screening Test

Name | sonia kanojia    /  (91) 8860752657    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope this email finds you well.

This is in reference to your recent order of a white handbag(ref#12376485) from XYZ online store.
We have tried to deliver the package to your address however while trying to deliver it we were made aware by our delivery team that the address written on the package was incorrect hence the package was sent to our local warehouse. We would request you to please share your correct address so we can route your package accordingly. Also, please update your address on the website to avoid any further confusion.

For future reference, we would request you to please confirm your address of delivery before checking out of the cart to avoid any delay. Please let us know if we could be of any further help. You may contact us on 1234567890 or email us on [email-masked]

Yours Sincerely,
Team LMG

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope this email finds you well.

Thankyou for contacting Homebox about your order #12345. We apologize for the inconvenience caused and would like to inform you that we have already updated this information in our system and asked our team to replace your TV cabinet with the new one. We would request you to please allow our team 24-48 hours to do the needful. Please let us know in case we could be of any further help.

Yours sincerely,
Homebox Team

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