Subject: Arabic Language Test - MOHD ADIL RIAZ
From: MOHD ADIL RIAZ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 07:39:26 -0400

| | Foreign Language Screening Test

Name | MOHD ADIL RIAZ    /  (110025) 9911750255    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As I can see you ordered the handbag from our online platform, and we shipped the same day, but unfortunately we received a notification from our courier company that there was an error/ wrong in your recipient's address., we request you please provide your correct or right address where you want to receive your product? We're sorry for the inconvenience
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, I understand your concern, we are here to help you, we will assure you that you will not face any problem. As far as your problem with scratch is concerned we will fix it very soon, our team will visit your location very soon and they will fix the problem, otherwise you will have the option of new product or refund your money. ۔
Regards

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