Subject: English Language Test - Rashika Jain
From: Rashika Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 07:26:12 -0400

| | Foreign Language Screening Test

Name | Rashika Jain    /  (95363) 91614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer, (Name)

Thank you for the purchase.

We are pleased that you have purchased hand bag from our company. Our courier service couldn't connect you on your given address so please re-share your address. Once shared, we will ensure delivery within 3 working days. For further assistance, you can mail us back.

Thank You, have a nice day.
Warm regards.
Rashika Jain.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

Thank you for connecting with us. I received your concern and regret for the inconvenience caused to you. We will send our unit within 3 working days to your address. Post the visit, we will connect with you.

Thank you.
Have a nice day.
Warm regards,
Rashika Jain

| |