Subject: Arabic Language Test - Md Fazlur Rahman
From: Md Fazlur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 04:13:05 -0400

| | Foreign Language Screening Test

Name | Md Fazlur Rahman    /  (+91) 8789989226    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello

I understand you are waiting for the courier, and I am here to help you. However, as I’m sure you can understand, we have to be careful to protect the courier but i think your address is wrong. Please correct your address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund (please see our terms and conditions here), I can *<offer a billing extension/store credit/other alternative>*

As we arrange that, though, I would love to understand your situation better and see if there’s any other way we can help.

Could you give me a little more detail about what you needed to get done? It looks like <your best understanding of what they are trying to do, and where they got stuck>, is that right?

If you have a few moments to elaborate on that, I can talk to the team here, and we can give you our best advice.

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