Subject: Trainer Candidate - Vaishnavi s
From: Vaishnavi s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 02:54:32 -0400

| | Tech Support Test

Name | Vaishnavi s
E-mail | [email-masked]
Phone Number | (201304) 8826719140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 49  Hindon vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kotak Mahindra Bank | Deputy Manager in Training Department | | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months

Please briefly describe your work experience specifically in training?

Product/Process Training ( Funtional Training)
📌 Conducting Induction for New Joiners
📌 Conducting  Product & Process training
Have Handled approximately 200 employees  and trained them with  organisation with product and process
📌Have been cross skilled various other dimensions of the organisation as well
📌Have managed performance improvement progrmme for tenured employees with improvement ratio of more than 50 %
📌Planned and designed curriculum for trainees as well

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling conflict between multiple employees
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great Customer service starts from good trained employees and imbibing or nurturing a mindset of mutual respect,entrepreneurial approach towards their job role. Great customer service has always been puuting ourselves in customers shoes, empathising and thinking out of the box to meet customer requirements.

What according to you makes you a good candidate for this position?

in my view the job role will suitable for me as i have worked as an customer service rep for 2 years and moving into the training department has helped me learn and explore each aspect of customer service - sales, Aht,Quality and has made me confident to deliver my knowledge & experience to the employees. overall the span of 4 years i also have developed skills such as :
communication
Training delivery skills with the help of TTT programmes (outsourced)
Negotiation skills
Interpersonal skills
Motivational skills
Leadership skills
I believe motivation and leadership skills required for a trainer to help new joiners achieve what they want and company also gets 100 % from their investment on hiring resources
Negitiation skills , communication & interpersonal skills have helped me to deal with other supporting teams such as operations, quality etc

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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