Subject: English Language Test - Nilesh Singh
From: Nilesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 02:34:37 -0400

Foreign Language
Screening Test

Name

Nilesh
Singh    /  (+91) 8576838818
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer

It is unfortunate for delay in product delivery,it is to inform you that from
our end the product has been dispatched but as per current status the courier
company has found your address wrong. It's request you to kindly provide correct
address to get your product delivered as soon as possible.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

It is regressive for us that you have received a scratched product.we would like
to ensure you that the default product which has been installed at your place
would be either replaced if possible or the full amount will be refunded as per
company policy.we have lodged your complaint,as per procedure one inspection
will be conducted at your place to look out the TV cabinet and the decision
regarding the same will be taken as per inspection officer's code of
checking.

Thank you.